Policies & information
Returns & refunds
Find the published return and warranty policies and contact the right support team.
No payment is collected and no order or financing application is submitted by configuring a cart. Final transaction-specific terms must be presented before purchase.
Before you return a device
Contact Drive KeZ with your order reference, device details and the reason for your request. Please do not send products to an unconfirmed return address.
Published policies
For manufacturer defects and warranty service, see the Drive KeZ limited warranty, reproduced from the published manufacturer policy.
For a transaction handled by Commerce Service Group, see its Returns & Refunds Policy and Cancellation Policy. Merchant transaction-specific return eligibility, refund timing, shipping responsibilities and cancellation provisions must be confirmed and disclosed before the ShopKeZ payment flow is activated.
No additional ShopKeZ return period, refund guarantee or restocking provision is represented here.
Need help?
Contact Drive KeZ Inc. at info@drivekez.com or +1 (786) 796-4313. Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET. Miami Beach, Florida.